Refund Policy

We have meticulously selected products from sources around the world with a focus on supporting Canadian brands as much as possible. We select pieces that are well crafted, beautiful and unique. We hope you love our pieces as much as we do but, if you are unhappy with your purchase in any way, please review the following details.

We do have limitations on returns for cost, space and functionality reasons. We encourage you to thoroughly read product descriptions, measure your space and reach out to us if you have any questions at info@addiebirch.com prior to making your purchase so we can ensure you have all the information you need to make great purchase you’ll love.

Cancelling your Order

Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped already, shipping cost is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit.

Please note: Custom and made to order items are not eligible for cancellation after 48hrs. Unshipped backordered items can be cancelled without issue.

Returning your item

If your item is eligible for a return (see below), it must be returned to the store within 15 days of the date you received the item. All items will be inspected upon return.

If the item is damaged during the return, our team will evaluate and refund an appropriate amount based on the items condition. A damage fee starting at 25% of the purchase will apply. Please note: if the item is considered unsalvageable, we may not be able to provide a refund.

Eligible Items for Return:

• Decor
• Rugs
• Mid-size furniture (side tables, lamps, poufs, ottomans, rugs, and items under 30lbs)

Ineligible Items for Return:

• Custom or made to order items including art, furniture, and rugs
• Large furniture (dining tables, armchairs, sofas, cabinets, sideboards, beds and any other items over 30lbs)
• Bedding, towels, and bath products (for sanitary reasons)
• Hardwired lighting
• Floor model and final sale items
• Items damaged through normal wear and tear such as sun exposure, humidity, or other natural factors

Refund Policy:

• Refunds will be issued in the original form of tender once all items have been received and inspected and will show on your account within 5-7 business days
• Gift receipts will be refunded in the form of store credit
• Shipping and Delivery fees are non-refundable
• Received purchases are not eligible for price adjustments unless purchased within 5 days of when the sale begins

Manufacturer Defects or Transit Damages

Natural materials such as wood, marble, and clay have variations and their imperfections are not considered defects. As foreign wood adapts to climates, it can shift size which can result in cracking. This is not necessarily a defect of the product, but rather a beautiful reminder of its organic nature.

Make a Claim: Please email info@addiebirch.com to start your claims process for any defects or damages. This will help us gather all the information in one place and speed up the claim process. We’ll reach out to you as soon as possible with the next steps! This process can take anywhere from 1-3 weeks to complete as we work to issue a replacement or suitable solution. We will be working hard behind the scenes to get it resolved as quickly as we can, but we can see delays in response times from brand partners.